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I am an Assistant Professor in the Department of Communication Studies at San José State University and also the strategic communications liaison for the ATC21S project, which is sponsored by Cisco, Intel, and Microsoft.  I hold a Ph.D. in Communication from the University of Washington.  While at UW I worked at the Center for Social Science Computation and Research (CSSCR) where I helped UW faculty and students learn how to use TAMS Analyzer, a qualitative data analysis program developed by Matthew Weinstein.

Some of my areas of interest and specialization are:

  • technology and communication
  • corporate/organizational communication
  • online research methods, including online ethnography
  • intercultural communication, whether in online or offline settings
  • scripts, particularly customer service scripts
  • customer insight & service design
  • customer service communication, particularly when international/intercultural
  • strategic communication, particularly in customer service scenarios
  • the Ethnography of Communication

My regional foci include the United States, China, Germany, and India.  I have an intermediate level of German and Spanish and an elementary knowledge of French, Hindi and Japanese.

Contact me at:  blog4 [at] tabithahart [dot] net

All of the photos on this blog are originals, taken by me.  I took them using either a no-frills Kodak point-and-shoot digital camera or an iPhone.  All of the photos have been cropped to fit in the banner but are otherwise unmodified.

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